We accept Visa, Mastercard, American Express, Discovery, PayPal, and Shop Pay to those that qualify.

We do not accept checks or money orders.

Unfortunately, no. Once an order is placed, it is final, and we cannot alter it.

At this time, Haute Macabre is exclusively an online shop! We do not offer curbside or in person pickup.

As of September 2026, domestic orders under $175 ship for a flat rate of $10. Orders $175 or more ship free. All domestic orders are shipped via USPS Priority Mail, with a typical transit time of 3-5 business days once USPS has taken possession of the package. 

Rates are subject to change without notice at any time due to fluctuating USPS costs.

International shipping rates are automatically calculated at checkout for available countries. International orders of $300 USD or more receive free shipping!

Tracking information is sent to the email address that you provided at checkout. You may also use the "Shop" app for tracking from your smartphone.

Yes! International shipping rates will be automatically applied on orders to available countries. If your country is not available for shipping, you will receive a “shipping not available” error message. If you need assistance, please contact us at hautemacabre [at] gmail [dot] com.

All of our international shipments are sent via USPS Priority International, with international orders over $300 USD ship for free! 

USPS First Class International does not provide insurance or the option to open postal claims, or detailed tracking, and should your item be lost or damaged in transit, Haute Macabre will be unable to assist. Priority International will arrive (typically) much faster, and includes tracking the ability to open a claim in the event that your package is lost or damaged in transit.

I strongly encourage international orders to use upgraded mail services that include tracking and insurance coverage. Without these services, HM will not be able to assist or file any claims should your parcel be lost or damaged.

Customers are responsible for any applicable import duties, taxes, or customs fees required by their country. Transit times for international orders vary widely and can be unpredictable. We have no control of the packages once they leave our possession.

International Orders may take up to two months to arrive, depending on the nature of your country's customs or delivery services. You have the option to select USPS First Class or USPS Priority International at check-out.

ustoms fees, import duties, international taxes, tariffs, or any other fees required by your country are not included in our pricing or shipping fees, and are solely the responsibility of the buyer based off of your country's rules and rates. 

Haute Macabre will not falsify shipping / customs documents.

Don’t panic!

Please visit your local post office or ask your mail carrier about your delivery. More often than not, it was mis-scanned.

If you are unable to visit in person or talk to your carrier, try calling the location that serves your area. We do not recommend emailing the USPS.

All sales are final.

We do not accept returns or exchanges of any kind.