Shipping times are approximately 2 weeks while Haute Macabre is moving! Shipping times are approximately 2 weeks while Haute Macabre is moving!

FAQ

Here is a detailed description of our policies. Haute Macabre is a small, independently run business, and your support means the world.

What payments do you accept? Haute Macabre accepts major credit cards and PayPal.

Can I combine orders that haven’t shipped yet? Yes, absolutely. Please email HauteMacabre *at* gmail.com with your order numbers and request details.

Can I pick up my order in person? No, there is no in person or curbside pick up option available.

Do you have a brick and mortar location I can visit? At this time, Haute Macabre is exclusively an online shop!

Shipping Policies:

What are your shipping rates? Domestic orders (within the US) are a flat rate of $10, and sent via USPS Priority Mail Service. International orders are calculated by weight, size, and destination.

When will my order ship? Orders are typically fulfilled within 5-7 business days (Monday - Friday), with the exception of Pre-Order items, or if otherwise noted. Please be aware that in stock items will ship along with your pre-orders, so please place multiple orders if you would like available items sent sooner. 

Can I track my order? Tracking information is sent to the email address that you provided at checkout. You may also use the "Shop" app for tracking from your smartphone.

How long does it take to deliver? Domestic orders are fulfilled via USPS Priority Mail, which takes typically 2-5 business days to arrive. 

Can I add additional security to my postage? If you would like to add any services to ensure safe delivery, such as additional insurance or signature on delivery, you may contact us directly via email at HauteMacabre {at} gmail.com to arrange for the purchase of these add ons.

My tracking says my package was delivered but I haven’t received it. Don’t panic! Please visit your local post office (I do not recommend calling or emailing) or ask your mail carrier about it.  

Haute Macabre do not take any responsibility for any item that is lost, stolen, or damaged in transit. If a parcel is returned to us as undeliverable or for any other reason, Haute Macabre is not responsible for any additional shipping fees that may occur. 

Do you ship Internationally? Yes!

How long will my international order take to arrive? International Orders may take up to two months to arrive, depending on the nature of your country's customs or delivery services. You have the option to select USPS First Class or USPS Priority International at check-out.

What’s the difference between First Class and Priority International other than the price difference? First Class International does not provide insurance or the option to open postal claims, or detailed tracking, and should your item be lost or damaged in transit, Haute Macabre will be absolutely unable to assist. Priority International will arrive (typically) much faster, and includes the ability to open a claim in the event that your package is lost or damaged in transit.

Can you change the value of the package on my customs form? Customs fees are not included in our pricing or shipping fees, and are solely the responsibility of the buyer based off of your country's rules and rates. Haute Macabre will not falsify shipping / customs documents.

Do you offer other carriers other than the postal service? If you would like to arrange for an alternate international carrier, such as FedEx, DHL, or UPS, please email hautemacabre {at} gmail {dot} com for estimates.

2020 / COVID-19 Notes: I strongly encourage international orders to use upgraded mail services, especially during the global Covid-19 pandemic. It has been in my experience this year that First Class parcels are experiencing extreme delays and being held in customs for over a month.

Domestic transit times are also experiencing delays out of Haute Macabre’s control due to the current political state and driver shortages. Please, be patient. We are all in this together.

Return Policy: We do not accept any returns on any of our items.

Please note that by supporting a small business, you are understanding and compassionate to unexpected circumstances out of our control.

By placing an order with Haute Macabre, you have agreed to all of the terms and conditions listed here.